Online Shopping FAQ’s

ONLINE SHOPPING IN A FEW SIMPLE STEPS!

Browse

Select ‘Collections‘ or ‘What’s New‘ from our Main Navigation and click on your favourite category from the drop down menu to view all our current products. Once you selected your category, a category page will open with all the garments in this section. Click on the product you would like to buy or view in more detail. A product page will open, with detailed info and pictures of the item. If you would like to buy the item please follow the following steps.

Always select your size first

  1. Click on the Size Drop Down menu and choose your size
  2. If you do not see a Size Drop Down it means the garment is ‘One size fits most
  3. Next: Choose your color
  4. If the colour & size is in stock a large pink ‘Add to cart‘ button will appear
  5. Proceed to buying by clicking on the button
  6. Now you should see at the top of your page a ‘View my cart’ button and also a number in the bag

View Cart / My Bag

All your ordered products will be listed here with details regarding price, colour and size. You can alter the quantities here, apply your coupon number or remove items from your basket before proceeding to checkout.

Proceed to Checkout

Click on the ‘Proceed to Checkout’ button or ‘Login button located on your menu bar.

  • First time virtual shopper: Follow the easy steps to create a new account
  • Existing virtual shopper: Type in your login password to access your account

Fill in the Billing Address Form and be sure to click on the ‘Collect from store‘ if you would like to collect your order in person.

Proceed by clicking on the pink ‘Place Order’ button.

For a detailed & visual explanation visit our ‘How To Shop Online Page’.

Payment

You have the option to pay with your credit card or via an EFT. Select your preferred method of payment and proceed to the next window.

Habits accepts VISA, MasterCard, Diners and AMEX cards issued by a recognized South African Banking Institution, when it comes to paying with credit card. Your card information is safe and secure, and is encoded in our system by using 128-bit SSL technology. Therefore, rest assured that your card details will by no means be available or accessible to third parties. When you return a purchase, the specified amount will be credited back to your bank account.

When choosing to pay with credit card, you will be redirected to our secure payment gateway to enter your credit card details.

If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.

All bank deposit EFT’s require proof of payment to be sent to may-ling@habits.co.za before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

 

Please note:
  • We take great care in keeping the online garments and sizing up to date but apologise should there be any errors or ommissions.
  • If you want a certain garment option but cannot find it, be sure to let us know.  We will try to assist you in every way possible.
  • This is a secure online shopping site.
  • Guaranteed return/exchange policy within 7 days of receipt. Try it on at home and return for free!
  • 3 – 5 days (where stock is available) delivery anywhere in South Africa. International delivery only by prior arrangement. We charge a standard fee of R120 for delivery throughout South Africa.
  • We regret there are no returns or refunds on sale items.

FREQUENTLY ASKED QUESTIONS

Who do I contact when I need personal assistance with my order?

You are more than welcome to contact any of our sales consultants on (+27) 21 671 7330 or email may-ling@habits.co.za. We are always available to handle any of your queries.

What should I do when I am finding it difficult to shop online or navigate your website?

The Habits Boutique website works best with Chrome, Internet Explorer and Mozilla Firefox. Please make sure you are using the correct and up to date browser to enjoy a seamless shopping experience. If you continue having problems, please give us a ring on (+27) 21 671 7330 or email info@habits.co.za.

What should I do when the item I want is out of stock?

We take every care to make sure all our best sellers are routinely stocked however, all our garments and items are available while stocks last. Should you be in desperate need for a specific item, feel free to contact our sales consultants and we can try and source it for you or suggest an alternative.

When can I expect new products to be listed on your website?

Our website is constantly updated with the arrival of new stock. We update our product range as new fashion lines and brands are released. Keep a close eye on What’s New.

How long does it take for delivery?

3 – 5 days (where stock is available) delivery anywhere in South Africa. International delivery only by prior arrangement. We charge a standard fee of R120 for delivery throughout South Africa.

My items have not arrived yet. What must I do?

Please allow at least 5 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact any of our sales consultants.

Customer service

If you have any enquiries about your order, about our products and services, or would generally like further information about Habits, please contact us on: (+27) 21 6717330.
Alternatively you can e-mail us on press@habits.co.za or you can fax us on: (+27) 21 6715201.

Alternative ways of ordering

By Phone

Call: (+27) 21 6717330 Monday to Friday 9am – 5pm & Saturday 9am – 1pm

Our operators can give you immediate advice about sizing, fit, availability and delivery.

By Fax:

Fax the complete order to (+27) 21 6715201

By E-mail:

E-mail the order through to may-ling@habits.co.za

Habits contact details

For any support: anka@habits.co.za

(+27) 21 671 7330

 

For styling advice, contact our fashion consultants Tel: (+27) 21 671 7330
For online shopping assistance, contact May-Ling Tel: (+27) 21 671 7330 or e-mail: may-ling@habits.co.za
For technical assistance, contact Anka Tel: (+27) 21 671 7330 or e-mail: anka@habits.co.za